To request a copy of your mortgage discharge or a paid in full letter, please call our Customer Service Department at 800-968-7700. A mortgage payoff letter can come in two forms.One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. The easy way for you to make monthly payments, check your balance, download documents, and access our loan servicing options. You can view and download many of your mortgage-related documents through our homeowner website. Your Mortgage Interest Statement (Form 1098) will be mailed to you in late January. Also, read about what you may need for mortgage assistance. Where do I send a payoff statement? Sign into your account in the 'My Account' portal and complete the 'Auto Payment Setup' under the 'Payment Options' menu. How to fill out the Mortgage Payoff Statement Request Form?