Allow ten business days for processing of a release. You can also request a payoff statement.Log in to Online Banking or use the mobile app. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. Customer Care Department. Phone: (800) 003-2132. I want to payoff my Mortgage, how do I get the amount I owe? Manage your applications with our online portal. View statements and pay your mortgage with Cadence Online Banking.