To request a payoff quote, please complete the payoff quote form. This form is intended for 3rd parties acting on behalf of Mr. Cooper customers.A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. At Town Square Mortgage, we are here to help guide you through your home loan journey, making it a smooth, easy process for you. Com Monday-Friday am- pm CST Saturdays 8 am-1 pm CST 3930 Dallas Pkwy, Plano, TX Customer Care Department Phone: (800) 366-2132 Fax: (501) 716-5763 Mon-Fri: am – pm CST Sat: am – Also, read about what you may need for mortgage assistance.