To request a payoff quote, please complete the payoff quote form. This form is intended for 3rd parties acting on behalf of Mr. Cooper customers.To request a copy of your mortgage discharge or a paid in full letter, please call our Customer Service Department at 800-968-7700. We are requesting a payoff statement for informational purposes under Section. 32.06(a-6) of the Texas Tax Code. Sign in to your online account and click on your loan number to go to your dashboard. Click on Mortgage Assistance, and select the Available Documents tab. If you have questions about your loan with Servbank and would like to speak to someone, please call us at (866) 867-0330. DHI Mortgage Company, Ltd. The FDIC may be able to assist you in obtaining a lien release if the request is for a customer of a failed bank that was placed into FDIC receivership.