Where do I send a payoff statement? To start the payoff process, click here.Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. For an official statement verifying your existing mortgage balance, monthly payments, and any late payments, please complete a 3rd Party Authorization form. We will provide a payoff statement and accept payment on the account. Complete our Mortgage service or holder of the lien on a property form to receive a copy. Sign into your account in the 'My Account' portal and complete the 'Auto Payment Setup' under the 'Payment Options' menu. You can also request a payoff statement. Log in to Online Banking or use the mobile app. Com or fax it to 866-505-0949.