Allow ten business days for processing of a release. How to fill out the Payoff Request Letter Templates?The FDIC may be able to assist you in obtaining a lien release if the request is for a customer of a failed bank that was placed into FDIC receivership. Creating a payoff letter is essential to any loan or mortgage repayment process. Our free templates and this guide can help you get started. What is a Payoff Agreement? A payoff agreement is an informal contract in which a creditor agrees to accept the balance of a debt owed as full payment. Also, read about what you may need for mortgage assistance. Choosing the right bank is important. Send a secure message via online banking and receive a response within 2 business days.