You can also request a payoff statement. Log in to Online Banking or use the mobile app.This page allows users to request an electronic payoff quote for iSeries and MSP mortgage products. Call us Credit card customer service (including lost or stolen card) 800.732. Need help accessing your Bank of America account? Find your account number, hours, withdrawals, scheduling and more with these frequently asked questions. Bank of America provides assistance to help customers better manage their credit card payments. The FDIC may be able to assist you in obtaining a lien release if the request is for a customer of a failed bank that was placed into FDIC receivership. How do I request a Payoff Statement? Your loan accrues interest on a daily basis.