How do I request a quote for a co-op property? You can pay off your mortgage with a check.Bring your payoff statement to your local branch, or our branch staff can order one for you. How do I pay off my auto loan? The FDIC may be able to assist you in obtaining a lien release if the request is for a customer of a failed bank that was placed into FDIC receivership. For questions or concerns about your Chase mortgage account, contact customer service at 1-800-848-9136. Find additional ways to contact us here. Client Care Center. Phone. Call (800) 488-0053 to speak with a Customer Care team member to make a payment using your checking or savings account. Selected income statement data.