To request a copy of your mortgage discharge or a paid in full letter, please call our Customer Service Department at 800-968-7700. Complete the Payoff Statement Request Form.The first step is to get in touch with your lender or loan servicer. You can find their contact information on your monthly statements. The Request for the Written Statement MUST be completed, notarized and sent to the Dallas. Requests for assistance should be made at least two (2) days in advance of a meeting whenever possible. See Frequently Asked Questions (FAQs) about Personify Financial's personal loans here. When reaching out, clearly state that you are requesting a loan payoff statement. Members of the public must fill out a form prior to the meeting in order to speak. In the opinion of Greenberg Traurig, LLP, Bond Counsel, assuming compliance with certain tax covenants, interest on the.