Where do I send a payoff statement? To start the payoff process, click here.Login using your username and password. The first step is to get in touch with your lender or loan servicer. You can find their contact information on your monthly statements. You can view and download many of your mortgage-related documents, such as you escrow statement through our homeowner website. Payoff Requests must be made in writing. Find the closest MoneyPass ATM near you! With 37,000 surcharge-free MoneyPass ATMs across the US, we made it easier for you to withdraw cash from an ATM! The Request for the Written Statement MUST be completed, notarized and sent to the Dallas.