This page allows users to request an electronic payoff quote for iSeries and MSP mortgage products. Call us New customers 844.892.6002 Existing customers 800.215. Payment will be sent to lien holder. I asked the lady what information I would need when I walked in the bank and she told me a 10 day payoff. How do I go about getting that? A 10day payoff refers to the time it takes for your new lender to pay off your old loans during a refinance. Please add ten (10) days additional interest to the payoff amount to allow time for the payment to arrive and to process your payoff request. You can also request a payoff statement. Log in to Online Banking or use the mobile app.