The Land Records Division is located on the 3rd Floor of the Fairfax County Courthouse at 4110 Chain Bridge Road, Suite 317, Fairfax, VA 22030. You can contact Apple FCU via phone, chat, email, or our secure message center.A member from our team will be happy to assist you. A payoff letter provides instructions on how to pay off a loan with a lump sum before the loan term ends. Learn how payoff letters work. I asked them to send us a letter to show that it's been paid off. The rep said they "don't do that" and the'll report it to the agencies in 30-90 days. Commercial Online Credit Card Support. 800.242.7600. For questions about the FRHC program please call 703-385-2494. To Make an Application Submission to the FRHC: DROP OFF SUBMISSION:.