How do I request a quote for a co-op property? You can pay off your mortgage with a check.Bring your payoff statement to your local branch, or our branch staff can order one for you. How do I pay off my auto loan? For questions or concerns about your Chase mortgage account, contact customer service at 1-800-848-9136. Find additional ways to contact us here. Call our 24-hour automated phone service dedicated to payoff quotes at 1-877-505-2894 for a payoff quote. We accept operator relay calls. Home financing tailored to meet your needs. We have a full suite of mortgage programs to meet your needs and give you a competitive edge.