Provide a clear explanation: Your letter should acknowledge and indicate why something happened. Do you need a loan payoff request form?The payoff amount is what you still owe on your loan. Do you need a loan payoff request form? The lender is the company that you borrow the money from — typically a bank, credit union, or mortgage company. Creating a payoff letter is essential to any loan or mortgage repayment process. This can be on your statement or a separate notice.