This document will tell you the amount that you'll need to pay before your balance is resolved in full. Here are the steps you will need to complete in order to pay off your home loan.Request a Payoff Quote. Get a 10-day payoff amount here. You may need to fill out a form, sign into an online system, or call a customer service line. ​​ Use the form on your billing statement to make your monthly mortgage payments to PNC Mortgage. This estoppel letter MUST be sent within 14 days of the request or there is a risk of sanctions, including monetary penalties. How to fill out the Mortgage Payoff Statement Request Form? Community First Credit Union has mortgage loans to do it all. Reach out to our team Monday through Friday from 8 AM to 6 PM or Saturday from 9 AM to 3 PM.