How do I pay off my auto loan? Com and choose your auto account.The FDIC may be able to assist you in obtaining a lien release if the request is for a customer of a failed bank that was placed into FDIC receivership. Customer: Hello, my dad just paid off the house loan with chase. Client Care Center. Phone. You can check the day of the month that you receive your statement, and then wait for that day in July or August. In some states, getting your title is an automatic process after you pay off your loan. Additionally, loan numbers were included in a letter mailed to account holders in mid-October 2023 about the loan transfer. Be prepared: The lender that requests your letter of explanation might ultimately reject it. In this scenario, don't give up.