The first step is to get in touch with your lender or loan servicer. You can find their contact information on your monthly statements.Include your case number, the date of the payoff and your email address in your request. We will email the payoff statement to you upon receiving your request. This estoppel letter MUST be sent within 14 days of the request or there is a risk of sanctions, including monetary penalties. After you request the payoff statement you will receive further instructions on how to fund your payoff payment. Do not include a credit report as proof of payoff. Requests are processed in the order they are received. Do not include a credit report as proof of payoff. Requests are processed in the order they are received.