Com or fax in the request to (201) 839-4512. A payoff letter provides instructions on how to pay off a loan with a lump sum before the loan term ends.Learn how payoff letters work. • The Note Form must match the legal documentation requirement as described in the product description. Requesting a payoff statement is commonly the first step in paying off a loan. Different types of lenders will have varying formats for payoff statements. 1. Enter your personal information and amount owed. All requests for account information, including but not limited to, account number, balance, payoff amounts or payment arrangements should be made in person. HealthCare First Credit Union provides Health care employees financial services. Loan servicing and loan modification information from Carrington Mortgage.