A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan.Com or fax in the request to (201) 839-4512. A payoff letter provides instructions on how to pay off a loan with a lump sum before the loan term ends. Learn how payoff letters work. All mortgage payoff letters tend to contain similar information, including: • Payoff amount: The amount of money that would satisfy the loan. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. A payoff statement or a mortgage payoff letter will typically show the balance you must pay in order to close your loan. A mortgage payoff statement offers a clearer picture to the true cost of paying off your loan.