Com or fax in the request to (201) 839-4512. A mortgage payoff letter can come in two forms.One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. 1. Complete the Payoff Request Form in its entirety. Unsigned or incomplete requests will not be processed. 2. This list is provided as a guide to assist Citizens customers with loan submission. It is not required to be submitted. Complete the Payoff Statement Request Form.