Please contact one of our agents at 1(800) 255-5897 for more information. A mortgage payoff letter can come in two forms.One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Curious about how to get started with a personal loan? Let us help with a list of some of our most frequently asked questions! A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. Request a payoff quote. A payoff letter provides instructions on how to pay off a loan with a lump sum before the loan term ends. Learn how payoff letters work.