Com or fax in the request to (201) 839-4512. Please contact one of our agents at 1(800) 255-5897 for more information.A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Login using your username and password. A versatile form template designed to facilitate the process of requesting specific information from individuals, organizations, or businesses. 1. Complete the Payoff Request Form in its entirety. Unsigned or incomplete requests will not be processed. 2. Paying Off Your Loan. Your mortgage lender or mortgage servicer is the best resource for questions about your mortgage loan.