Com or fax in the request to (201) 839-4512. Franklin American Mortgage Company, one of the fastest growing mortgage companies in the United States, specializes in conventional mortgages.First make sure that Franklin Credit is the 1st lien holder of your mortgage, and then send in a written request to our Customer Service Department: Franklin offers a complete selection of mortgage products to fit your exact needs. Manage your loan account, make payments, view online statements and more! Loan Account Login First time? Franklin Loan Center provides online access to your loans in progress or applications for new mortgage or refinance. We treat your loan like it's our own. How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement.