You can also request a payoff statement. Log in to Online Banking or use the mobile app.This page allows users to request an electronic payoff quote for iSeries and MSP mortgage products. Call us New customers 844.892. 6002 Existing customers 800.215. There is no charge to have a payoff statement mailed to you or an authorized third party. How do I request a payoff for my account? The FDIC may be able to assist you in obtaining a lien release if the request is for a customer of a failed bank that was placed into FDIC receivership. Call our 24-hour automated service dedicated to payoff quotes at 1-877-505-2894. You'll choose your good-through date up to 30 days.