A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan.A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. A versatile form template designed to facilitate the process of requesting specific information from individuals, organizations, or businesses. For each loan, we will need: Lender Name; Customer Service Address; Lender Phone Number; Mortgage Account Number. A payoff letter provides instructions on how to pay off a loan with a lump sum before the loan term ends. Learn how payoff letters work. A mortgage payoff statement details the total amount needed to fully pay off a loan as of a specific date. 1. Complete the Payoff Request Form in its entirety.