• The Note Form must match the legal documentation requirement as described in the product description. Com or fax in the request to (201) 839-4512.For each loan, we will need: Lender Name; Customer Service Address; Lender Phone Number; Mortgage Account Number. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. A versatile form template designed to facilitate the process of requesting specific information from individuals, organizations, or businesses. 1. Complete the Payoff Request Form in its entirety. Unsigned or incomplete requests will not be processed. 2. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one.