Call us New customers 844.892. 6002 Existing customers 800.215.Obtaining a Lien Release from a Closed or Failed Bank. The FDIC may be able to assist you in obtaining a lien release if the request is for a customer of a failed bank that was placed into FDIC receivership. Bank of America customer service information is designed to make your banking experience easy and efficient. Names can be changed or deleted from a title provided acceptable legal documentation is furnished. It can take up to six weeks or more to have the lien removed from your car title and make it officially yours. How can I obtain a lien release if I lost or damaged my title?