We've got the answers in our FAQs. For general inquires, call 1.800.FULTON.A payoff request can be created and mailed for free. How long does it take to obtain a payoff? Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Essential at closings the mortgage payoff statement is a document every title and escrow officer should be familiar with. My realtor will ask the attorney next Monday, but I wanna know now. My questions are: Why did they need to request a new payoff?