We've got the answers in our FAQs. For general inquires, call 1.800.FULTON.Whether you are tracking your activity or searching your Online Statement, it is all in one convenient, safe place. How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement. What should I do about it? Send the mortgage company a copy of our payoff statement. Read More about Property Taxes. Please type the information in this fillable PDF and hand sign for billing efficiency. Please contact and notify Empower Federal Credit Union at 315.477.