Connect with your local branch manager to start moving your business forward. A 10 day payoff is crucial to getting your old loans paid off during a refinance.Learn how it works from start to finish. Over 200 financial centers and over 230 ATMs. Find a Financial Center. If you are a Borrower and would like to request a payoff amount for your loan, please call our Customer Care team at 800.797.6324. To receive a copy of a loan payoff statement, please fill out the below request form. All requests for account information, including but not limited to, account number, balance, payoff amounts or payment arrangements should be made in person. That's why we've laid out the journey for you. Find out how much you'll pay in Illinois state income taxes given your annual income.