Choose the form(s) you need from the list below, complete and return using the regular or overnight mail directions at the bottom of the page. Enclosed with this letter, you will find a formal payoff statement confirming the full satisfaction of your loan.When your loan is paid off, your lender will send the lien release to the DMV. Thinking about trading in a car that you still owe money on? Include your vehicle account number with your payoff payment to avoid any processing delays. Log on to your account to fill out the form. Please fill out this field. It typically takes less than 10 minutes to complete an application. GENERAL. What is the contact number for questions about my existing mortgage loan such as payment, monthly statement, or escrow questions? I fully intend to pay off my loan and am requesting your help to get me back on track.