A payoff statement is a document that shows how much money a borrower must submit to fully pay off a loan. From the new Servicing Digital Portal, you can access and manage all of your mortgage loan information, and make your monthly payment online!If you write to ask how much it costs to pay off your mortgage, the servicer generally has seven business days after receiving your request to answer you. The simplest method is just to make extra payments outside of your normal monthly payments. You need to call the mortgage company and get the payoff amount and information for issuing the payment. Any excess amount that you pay will be refunded. You can't just pay the amount shown on your monthly mortgage statement to pay off the loan. That amount is your outstanding loan balance, not a payoff amount. Navigate to the loan details section of your loan to view the payoff amount.