Requests may be sent to State Home Mortgage via email, as long as the form is completely filled out. As a reminder, State Home Mortgage Servicing does not communicate with customers via text message.Do you need a loan payoff request form? A lender's payoff statement or letter will show the amount you need to pay to completely close out the loan. It lays out each fee and dollar still due before you completely pay off your mortgage. Here's how it works. Learn what a mortgage payoff statement is, how to request one, and and what to do if your mortgage servicer fails to send it. Any excess amount that you pay will be refunded. You need to call the mortgage company and get the payoff amount and information for issuing the payment.