Call 888-673-5521 today! Need help or have questions about mortgage options?You can also visit our website at newrez. Com to submit a request. Exceptional home lending options and service make Newrez the home of your perfect loan. Apply to refinance or buy a home online today. Q: How can a payoff be ordered? Learn what a mortgage payoff statement is, how to request one, and and what to do if your mortgage servicer fails to send it. State Home Mortgage Official Payoff Request form . To contact Newrez customer service, you can dial their toll-free number at 1-888-673-5521.