You can also request a payoff statement. Log in to Online Banking or use the mobile app.This page allows users to request an electronic payoff quote for iSeries and MSP mortgage products. Get answers to your questions about Bank of America's products and services. Learn about your account, your routing number and more in our help center. Need help accessing your Bank of America account? Find your account number, hours, withdrawals, scheduling and more with these frequently asked questions. Please send your questions and inquiries to the appropriate email below. Do not send us your tax bill unless we request it. The FDIC may be able to assist you in obtaining a lien release if the request is for a customer of a failed bank that was placed into FDIC receivership.