Payoff requests are answered within 1-2 days when received on the Download this pdf file. State Home Mortgage Official Payoff Request form.Learn what a mortgage payoff statement is, how to request one, and and what to do if your mortgage servicer fails to send it. Do not include a credit report as proof of payoff. Requests are processed in the order they are received. May I make my payment with a credit card? First Mortgages and Fixed Second Mortgages: Call 877.330. 4047 to submit your request. If you're worried about how to get out of debt, here are some things to know — and how to find legitimate help. Find their phone number on your card or statement.