Payoff requests are answered within 1-2 days when received on the Download this pdf file. State Home Mortgage Official Payoff Request form.1. Payoff statements should always be addressed to your firm or title agency. A statement addressed to an employee or just a fax number is not sufficient. The FDIC may be able to assist you in obtaining a lien release if the request is for a customer of a failed bank that was placed into FDIC receivership. 1. Enter your personal information and amount owed. Where can I find payoff information for loan account? How can I send the payoff funds for my loan account? Are you trying to get in touch with the customer service team? See our contact information and locations inside.