1. Enter your personal information and amount owed. Creating a payoff letter is essential to any loan or mortgage repayment process.Our free templates and this guide can help you get started. State Home Mortgage Official Payoff Request form . The purpose of the letter is to describe why the borrower may not be able to make their mortgage, car loan, or other debt payments. Keep good records of your debts, so that when you reach the credit card company, you can explain your situation. Click here to request Skip-A-Pay, agree to do business electronically, and fill out the online form. Do not include a credit report as proof of payoff.