This publication discusses the rules for de- ducting home mortgage interest. To get your payoff information in your online account, log in and select Loan Details in the sidebar navigation.The first step is to get in touch with your lender or loan servicer. You can find their contact information on your monthly statements. This completed form and the Request for Lien Payoff Information should be faxed to the Reso staff at. 614.644.7106. You can calculate a loan payoff for a specific loan with 360-day or 365-day interest using the Loan Payoff dialog box. The FDIC may be able to assist you in obtaining a lien release if the request is for a customer of a failed bank that was placed into FDIC receivership.