To get a payoff letter, ask your lender for an official payoff statement. Call or write to customer service or make the request online.
You can request a payoff statement from your credit card issuer by calling the customer service number on the back of your card. Some issuers may also allow you to request a payoff statement online.
TILA requires that a mortgage lender or servicer send ''an accurate payoff balance within a reasonable time, but in no case more than seven business days'' after receiving the borrower's request. 15 U.S.C. § 1639g.
Generally, only escrow, title, or mortgage companies submit a lien or business transfer payoff request.
Under federal law, the servicer must generally send you a payoff statement within seven business days of your request, subject to a few exceptions. (12 C.F.R. § 1026.36.)