Get access to direct deposit forms, automatic bill payment forms, and loan management from BMO. Request a pre-qualificationFill out our form and we'll be in touch with next steps.The FDIC may be able to assist you in obtaining a lien release if the request is for a customer of a failed bank that was placed into FDIC receivership. Customer: I had an auto loan with Harris NA in 2008-2009. I got a letter from Harris NA indicating that I had indeed paid off the loan. How to fill out the Payoff Request Letter Templates? You can contact GreenSky customer support at (866) 936-0602. Reach GreenSky easily 7 days a week. Create a Loan Payoff Letter online and download it as a PDF or Word document. Customize and print a blank Loan Payoff Letter for free.