A payoff request can be created and mailed for free. How long does it take to obtain a payoff?The form must be received at least 21 days before your next scheduled loan payment due date. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Step 1: Get the payoff amount and instructions. The Homeowner Mortgage Servicing Unit is open and available to process your requests during regular business hours. Processing times is currently 8 weeks. What is a payoff amount? Is my payoff amount the same as my current balance?