It lays out each fee and dollar still due before you completely pay off your mortgage. Here's how it works.Call. 1-888-340-2265. from 7 a.m. The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage. "Payoff amount" is generally higher than the remaining balance on the home. The SAVE plan is an incomedriven repayment (IDR) plan that calculates payments based on a borrower's income and family size not their loan balance. Log In to Online Banking (Opens in a new Window). Text Our Member Center. This form will be included with your December statement. 1. 1. Enter the name and contact information of the mortgage servicer.