You can also visit our website at newrez. Com to submit a request.Exceptional home lending options and service make Newrez the home of your perfect loan. Apply to refinance or buy a home online today. Call 888-673-5521 today! Need help or have questions about mortgage options? Q: How can a payoff be ordered? A consumer has the right to request in writing that a debt collector or collection agency cease further communication with the consumer. Submitting a new application? Hours: am - pm ET. Phone: 1-877-700-4622.