Manage your credit card account online with BMO Digital Banking. The first step is to get in touch with your lender or loan servicer.You can find their contact information on your monthly statements. A payoff letter provides instructions on how to pay off a loan with a lump sum before the loan term ends. Learn how payoff letters work. A 10day payoff refers to the time it takes for your new lender to pay off your old loans during a refinance. Creating a payoff letter is essential to any loan or mortgage repayment process. Our free templates and this guide can help you get started. While it's not necessary, completing the "Getting a credit card and using it wisely" activity first may make this one more meaningful. Payment Assistance for Consumer Loans and Credit Card​​ 1-888-340-2265.