How do I request a quote for a co-op property? You can pay off your mortgage with a check.Bring your payoff statement to your local branch, or our branch staff can order one for you. How do I pay off my auto loan? The rep said they need the actual 10-day loan payoff document with everything listed on it. The FDIC may be able to assist you in obtaining a lien release if the request is for a customer of a failed bank that was placed into FDIC receivership. Loan approval is not guaranteed and is subject to credit application and approval of the lender. The other creditors. Call our 24-hour automated phone service dedicated to payoff quotes at 1-877-505-2894 for a payoff quote. We accept operator relay calls.