The first step is to get in touch with your lender or loan servicer. You can find their contact information on your monthly statements.Asking for a payoff statement is sometimes called a payoff request. Making this request doesn't mean that you have to pay the loan back early. Manage your credit card account online with BMO Digital Banking. Call. 1-888-340-2265. from 7 a.m. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Call our 24-hour automated service dedicated to payoff quotes at 1-877-505-2894. You'll choose your good-through date up to 30 days. It tells you the amount due (including interest charges up to a specific date), where to send the money, how to pay, and any additional charges due.