How to use this template: 1. Read the background below. 2.Establish property records and record real estate transactions within Hennepin County. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. To get a payoff letter, ask your mortgage lender for an official payoff statement and let them know what the projected closing date is. A payoff request can be created and mailed for free. How long does it take to obtain a payoff? How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement.