Find out how to request a mortgage payoff balance and get the details regarding sending in your final payment. You can pay off your mortgage with a check.Bring your payoff statement to your local branch, or our branch staff can order one for you. How do I pay off my auto loan? Call our 24-hour automated phone service dedicated to payoff quotes at 1-877-505-2894 for a payoff quote. We accept operator relay calls. Com and choose your auto account. The Brennan Center for Justice at NYU School of Law is a nonpartisan law and policy institute that seeks to improve our systems of democracy and justice. For questions or concerns about your Chase mortgage account, contact customer service at 1-800-848-9136. Find additional ways to contact us here.