You can attach the signed authorization form below. Click on Payments and then click on Request Payoff.How to fill out the Payoff Request Letter Templates? Smart Financial focuses on providing our members with Smarter Habits, Smarter Lending, and Smarter Life. Need assistance or support? Please complete our contact form and a representative from our Virtual Retail Center will respond to you. Smart Financial focuses on providing our members with Smarter Habits, Smarter Lending, and Smarter Life. This form will be included with your December statement. How can we help you today? General. How do I set up my online banking account?